Delivery & Shipping Policy

1. General Information

This Delivery & Shipping Policy explains the general terms governing the delivery of products sold by Doğaçlar Ticaretunder the Doğaç Hometech brand.

Before completing an order, customers are responsible for ensuring that their delivery address, contact information, and the location where the product will be placed are accurate and suitable.

2. Delivery Areas

Delivery services are provided depending on the product type, delivery address, and operational availability.

Delivery coverage, applicable charges, and the estimated delivery date may be communicated to the customer before or during the order confirmation process.

Orders for locations outside our standard delivery area may be subject to acceptance, additional delivery charges, or alternative delivery conditions.

3. Delivery Time

Products that are in stock are generally delivered within 1–3 business days after the order and payment have been confirmed.

Delivery times may vary depending on the product type, size, stock availability, delivery address, installation requirements, and operational workload.

Public holidays, severe weather conditions, road closures, supplier delays, technical issues, or other circumstances beyond the reasonable control of Doğaçlar Ticaret may result in longer delivery times. Customers will be informed as soon as reasonably possible in such cases.

4. Order and Delivery Confirmation

Placing an order does not automatically confirm the delivery date.

Orders are confirmed after stock availability, payment verification, and delivery conditions have been reviewed.

An estimated delivery date and time window may be communicated to the customer via telephone, WhatsApp, email, or other appropriate communication channels after the order has been confirmed.

Customers are responsible for providing a valid telephone number and accurate delivery address.

5. Delivery Charges

Delivery charges may vary depending on the product type, dimensions, weight, delivery location, building access, and handling requirements.

Where free delivery is offered as part of a product or promotional campaign, the applicable conditions will be communicated before the order is completed.

Services outside the scope of standard delivery, including crane services, special lifting equipment, additional personnel, or deliveries to remote areas, may incur additional charges.

Where applicable, delivery charges will be communicated before order completion or during the delivery confirmation process.

6. Delivery Address Requirements

Customers are responsible for ensuring that the delivery location and access routes are suitable for transporting the purchased product.

Doorways, corridors, staircases, elevators, and other access points should be checked before placing an order to ensure the product can be safely delivered.

If the product cannot fit through access points, building regulations prevent delivery, or the delivery location is inaccessible, delivery may not be completed.

Additional transportation services, special equipment, or a second delivery attempt may be subject to additional charges.

7. Inspection Upon Delivery

The customer or the person accepting delivery should inspect the packaging and the visible condition of the product upon delivery.

If the packaging shows signs of damage such as tears, dents, water damage, breakage, or impact, the issue should be reported to the delivery personnel and, where possible, noted on the delivery documentation.

Products believed to be damaged should not be used or installed. Customers should document the issue with photographs or videos and notify Doğaçlar Ticaret as soon as possible.

Nothing in this policy limits the customer's legal rights regarding hidden defects or manufacturing faults that could not reasonably be identified at the time of delivery.

8. Accepted Delivery Recipient

Products may be accepted by the customer or by an authorized person present at the delivery address.

The person accepting delivery is deemed authorized to inspect the product and sign the delivery documentation.

If the customer is unavailable at the time of delivery, the inspection and acceptance completed by the person receiving the product may be considered valid.

9. Failed Delivery

Delivery may not be completed if:

• The customer cannot be reached.

• The delivery address is incorrect or incomplete.

• The delivery location is unsuitable.

• No authorized person is available to receive the order.

Where delivery cannot be completed due to customer-related reasons, a new delivery appointment may be arranged and additional delivery charges may apply.

Customers should notify Doğaçlar Ticaret of any changes to their address or contact information before delivery takes place.

10. Installation

Delivery does not automatically include installation or assembly services for every product.

Installation requirements for home appliances, built-in appliances, air conditioners, and other technical products vary depending on the brand, product, promotional campaign, and delivery location.

Customers will be informed before purchase whether installation is included in the product price.

Additional work such as extended piping, electrical wiring, plumbing, drainage, wall drilling, outdoor unit brackets, special connectors, or additional installation materials may incur extra charges.

To maintain warranty coverage, products requiring installation may need to be installed by an authorized service provider or a qualified technician.

11. Relocation of Existing Products

Standard delivery service may not include moving existing furniture, home appliances, or other heavy items.

Removing, relocating, or disposing of old products is not included unless agreed in advance.

If additional services are requested, availability and applicable charges will be communicated before delivery.

12. Order Delays or Cancellation

If a product becomes unavailable, a stock error occurs, payment cannot be completed, or delivery cannot reasonably be carried out, the customer will be informed.

Where available, customers may choose an alternative delivery date, a replacement product, or order cancellation.

If a prepaid order is cancelled, any refund will be processed according to the original payment method and the processing times of the relevant bank or payment provider.

13. Returns and Exchange Transportation

Acceptance of a return or exchange request does not automatically mean that collection from the customer's address will be free of charge.

Where a product is defective, damaged, incorrectly supplied, or incomplete, transportation arrangements will be assessed according to the specific circumstances.

Additional transportation charges may apply where returns or exchanges are requested due to customer preference, incorrect measurements, or customer-related reasons.

Further information is available in our Warranty, Returns & Exchanges Policy.

14. Force Majeure

Natural disasters, fires, pandemics, strikes, government actions, road closures, severe weather conditions, infrastructure failures, or other events beyond the reasonable control of the parties may delay or temporarily prevent delivery.

In such circumstances, Doğaçlar Ticaret will make every reasonable effort to keep customers informed and complete delivery as soon as practicable.

15. Contact Information

If you have any questions regarding your delivery, shipping conditions, or delivery address, please contact us:

Phone: +90 542 878 2700

WhatsApp: +90 542 888 2700

E-mail: dogachometech@gmail.com

Address: Atatürk Avenue No: 231, Kyrenia, Turkish Republic of Northern Cyprus (TRNC)

Business Hours: Monday – Saturday, 08:00 – 18:00