Privacy Policy

1. General Information

This Privacy Policy explains how personal data is collected, used, protected, and shared when you visit the website operated by Doğaçlar Ticaret under the Doğaç Hometech brand or use our services.

Doğaçlar Ticaret values the privacy of its users and the protection of their personal data. Personal data is processed in accordance with the applicable laws of the Turkish Republic of Northern Cyprus (TRNC) and relevant data protection regulations.

By using our website, creating an account, placing an order, or contacting us through our communication channels, your personal data may be processed as described in this Privacy Policy.

2. Data Controller and Contact Information

Legal Business Name: Doğaçlar Ticaret

Brand Name: Doğaç Hometech

Address: Atatürk Avenue No: 231, Kyrenia, Turkish Republic of Northern Cyprus (TRNC)

Phone: +90 542 878 2700

WhatsApp: +90 542 888 2700

E-mail: dogachometech@gmail.com

Business Hours: Monday – Saturday, 08:00 – 18:00

If you have any questions or requests regarding your personal data, you may contact us using the information above.

3. Personal Data We May Collect

While using our website and services, we may collect the following categories of personal data:

Identification and contact information such as your name, telephone number, email address, billing address, and delivery address.
Order information including purchased products, order dates, order values, payment status, delivery details, returns, and exchanges.
Account information such as saved addresses, favourite products, product reviews, and user preferences.
Technical information including IP address, browser type, device information, website usage data, cookies, and access logs.
Information you provide through telephone, WhatsApp, email, contact forms, technical support requests, including messages, photographs, and documents.
Information required for delivery, installation, warranty, repair, or technical service, including product serial numbers, fault descriptions, and service records.

Payment card information may be processed through secure payment service providers. Depending on the payment system used, Doğaçlar Ticaret may not directly access or store your complete payment card details.

4. How We Collect Personal Data

Your personal data may be collected through:

Website account registrations, orders, payment transactions, contact forms, and product reviews.
Information you provide by telephone, WhatsApp, email, or during visits to our store.
Delivery, installation, warranty, repair, return, or exchange processes.
Cookies, analytics services, and similar technologies.
Third-party service providers such as payment processors, delivery companies, technical service providers, and suppliers where necessary to provide our services.

5. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Processing and delivering your orders.
Processing payments and maintaining financial records.
Creating and managing customer accounts.
Communicating regarding products, pricing, stock availability, orders, and deliveries.
Managing warranty, returns, exchanges, installations, repairs, and technical support.
Responding to customer inquiries, complaints, and suggestions.
Ensuring website security, detecting technical issues, and preventing fraud.
Improving our website, services, and customer experience.
Complying with legal obligations and responding to requests from competent authorities.
Sending promotional messages, product updates, and marketing communications where legally permitted and with your consent when required.

6. Legal Basis for Processing

Your personal data may be processed based on:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Protection of legal rights.
Your explicit consent where required.

Marketing communications will only be sent where legally required and with your consent. You may withdraw your consent at any time.

7. Sharing of Personal Data

Your personal data may be shared only where necessary with:

Delivery and logistics companies.
Banks and payment service providers.
Manufacturers, authorized service providers, distributors, and technical support partners.
Website hosting, security, email, and technology service providers.
Accounting, legal, and professional advisers.
Competent public authorities where required by law.

Your personal data will never be sold to third parties for commercial purposes without a legal basis or your explicit consent.

8. Payment Security

Payments made through our website may be processed using secure payment systems provided by authorized banks or payment service providers.

Sensitive payment information such as card numbers and security codes is processed by the payment provider. Depending on the payment system, Doğaçlar Ticaret may not have access to or store this information.

Payment providers may apply their own privacy and security policies.

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

Ensure the website functions properly.
Remember your preferences.
Maintain your shopping cart.
Analyse website performance.
Improve user experience.

Essential cookies are required for the website to function properly.

Analytical, functional, and marketing cookies may be used depending on your preferences and applicable consent requirements.

You may delete or disable cookies through your browser settings; however, doing so may affect certain website features.

Further information may be available through our Cookie Policy or cookie preference settings.

10. Product Reviews and User Content

When publishing product reviews, the following information may be visible to other visitors:

Name
Star rating
Review title
Review content
Photos or videos submitted by the user

Email addresses and other contact details will not be displayed unless intentionally included by the user.

Users should not publish telephone numbers, addresses, payment information, or other personal information within reviews.

Doğaçlar Ticaret reserves the right to reject or remove reviews containing unlawful, offensive, misleading, promotional, or personal information.

11. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations.

Order, payment, invoice, warranty, and service records may be retained for the periods required by law or to protect legal rights.

When retention is no longer necessary, personal data will be securely deleted, destroyed, or anonymised.

12. Protection of Personal Data

Doğaçlar Ticaret implements reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Users are encouraged to protect their account credentials and avoid sharing passwords or leaving accounts logged in on shared devices.

13. Your Rights

Subject to applicable laws, you may have the right to:

Confirm whether your personal data is being processed.
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request deletion or restriction of processing where applicable.
Request information about third parties with whom your data has been shared.
Withdraw previously given consent.
Object to unlawful processing or submit complaints where permitted by law.

Additional information may be requested to verify your identity before processing your request.

14. Third-Party Websites

Our website may contain links to manufacturers, payment providers, social media platforms, or other third-party websites.

Doğaçlar Ticaret is not responsible for the content, security, or privacy practices of these external websites.

We encourage users to review the privacy policies of third-party websites separately.

15. Children's Privacy

Our website and services are not intended for children.

Minors should complete purchases and payment transactions only under the supervision of a parent or legal guardian.

If we become aware that personal data relating to a child has been provided inappropriately, appropriate action will be taken.

16. Changes to This Privacy Policy

Doğaçlar Ticaret may update this Privacy Policy to reflect changes in legislation, services, or technical infrastructure.

The updated version becomes effective from the date it is published on this website.

Where appropriate, significant changes may also be announced through our website or communication channels.

17. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Phone: +90 542 878 2700

WhatsApp: +90 542 888 2700

E-mail: dogachometech@gmail.com

Address: Atatürk Avenue No: 231, Kyrenia, Turkish Republic of Northern Cyprus (TRNC)